Your questions matter to us, and we have answers! Identify your needs and the YouScience role that can best answer them below.
CIM
- New Customer Training/Onboarding
- Rollout planning
- Discovery “How To’s”
- Certification “How To’s”
- Seamless WBL “How To’s”
- Reports walkthroughs
CSM
- Returning/Experienced Customers
- Renewal purchasing
- Deal assistance
- New teacher/counselor training
- Extended “How To” assistance
- Feedback discussions
- Discovery
- Insights report activation
- Admin dashboard navigation
- Extended training/“How To” refresher
- Certifications
- Seeing only sample exams
- Extended training/“How To” refresher
- Data and reporting training
Support
- Technical Assistance
-
- Logging in/account activation
- Password reset
- Help Center navigation
- Immediate assistance
- Discovery
- Basic admin “How To” assistance
- Student navigation assistance
- Trial requests
- Demo accounts
- Certifications
- Proctor registration
- Proctor/Admin login assistance
- Basic exam creation
- Student Imports
- Adding Accommodations
- Certification/Report print assistance
- Report location assistance
- Student exam assistance
- Exam
If you need assistance locating the contact information of your representative, feel free to contact our Customer Support Team via Chat, Email support@youscience.com, or Call 801-653-9356, Toll-Free 800-470-1215