Frequently Asked Questions

Who to contact: CIM, CSM, or Support?

Your questions matter to us, and we have answers! Identify your needs and the YouScience role that can best answer them below.

CIM 

  • New Customer Training/Onboarding
    • Rollout planning
    • Discovery “How To’s”
    • Certification “How To’s”
    • Seamless WBL “How To’s”
    • Reports walkthroughs

CSM

  • Returning/Experienced Customers
    • Renewal purchasing
    • Deal assistance
    • New teacher/counselor training
    • Extended “How To” assistance
    • Feedback discussions 
  • Discovery
    • Insights report activation
    • Admin dashboard navigation 
    • Extended training/“How To” refresher
  • Certifications
    • Seeing only sample exams 
    • Extended training/“How To” refresher
    • Data and reporting training

Support

  • Technical Assistance
    • Logging in/account activation
    • Password reset
    • Help Center navigation
    • Immediate assistance
  • Discovery
    • Basic admin “How To” assistance
    • Student navigation assistance
    • Trial requests
    • Demo accounts
  • Certifications
    • Proctor registration 
    • Proctor/Admin login assistance
    • Basic exam creation
    • Student Imports
    • Adding Accommodations
    • Certification/Report print assistance
    • Report location assistance
    • Student exam assistance
    • Exam 

If you need assistance locating the contact information of your representative, feel free to contact our Customer Support Team via Chat, Email support@youscience.com, or Call 801-653-9356, Toll-Free 800-470-1215