Not all states require the completions and recording of Performance Standards. If you are a proctor in a state that requires this please follow these step-by-step instructions.
We are in the process of improving how performance requirements are reported. Please follow the steps for setting the Performance Requirements status after your students have completed their exam.
Setting the Performance Requirements status after your students have completed the exam.
- Once the students have finished the exam, our system requires 10-15 minutes to generate their reports. While they are in this state it will have a gray clock in the "Reports" column.
If you attempt to change the Performance Requirements while in this status you will receive the following pop-up error. Simply click "ok" and you can refresh your screen until you see that your students have the green check mark in the "Reports" column.
- When you see the green check mark you can click "Select All" and then use the "Performance Req." drop-down once again and select "Yes."
- Your Screen will automatically refresh and you will see the Performance Requirement status change to "Y" and if your students have passed the exam you will now see their "Cert." status change from gray to green.
- You will now be able to print certificates for those students that have fulfilled both the Performance Requirements and passed the Exam.
For additional questions or assistance, contact our Customer Support Team via Chat, Email firstname.lastname@example.org, or Call 801-653-9356, Toll-Free 800-470-1215